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Frequently Asked Questions

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Artificial Vertical Gardens are the newest craze in decor. The panels come as a 1m x 1m grid with foliage attached.

The back of the panel is a plastic grid whilst the front of the panel has the foliage. Your specific style of panel is then attached to the wall (inside or outside) and that's it! Set and forget.

Artificial Designer Vertical Gardens provide a whole lot of benefits.

- 1m x 1m modular panels
- Do it yourself (DIY) - or get our team to help you install
- Weatherproof - meaning no fading or cracking in the sun
- Easy to install and maintain - No maintenance
- Life-like - looks like the real thing
- Water Saving - Requires no water to look fantastic
- No heavy metals that can be toxic to your family and pets
- Free Freight Australia Wide

And best of all - they look fantastic all year round!

Yes. They are extremely easy to install. You can have them up in minutes, with no special tools. If you still need help though - we can offer advice on how to install your special project.

Hedge panels can be attached to any surface in a number of ways. The three most common methods are:

- To a wooden fence with the assistance of a staple gun, by stapling the frame of the panel to the fence.
- To a cyclone/mesh fence, like the kind around tennis courts or swimming pools—with plastic cable ties
- To a 'Colourbond' fence, or other hard surfaced wall – using self tapping screws or nylon plugs.

If you need advice or assistance on your specific installation method - get in touch with us.

The options are limitless. All the styles we stock are currently listed on our website - however, from time to time, we do bring in some new styles.

We also offer customization of all our vertical gardens - so that you can Design your own Bespoke Vertical Garden. So, if there is something, in particular, you are after - no matter the size or style we can assist.

All of our Vertical Gardens are UV treated for outdoor use which means that they will hold up in the harsh Australian Sun.

Expect in excess of 5 years use from your Vertical Gardens.

Customers have tried and tested these in harsh Australian Climates: in full sun, by the beach and even by Chlorinated pools and they have retained their colour.

Please ensure that you confirm your usage with your sales representative if you are unsure!

local_shippingDELIVERY / SHIPPING

Designer Vertical Gardens offer free shipping Australia Wide. The free shipping is based on a standard freight service with any of our different third party courier companies.

However, if you require an overnight service, extra charges will apply. If you require an urgent service, please contact our customer service centre on (03) 8400 4505

All orders are processed quickly through our massive warehouse, and quality assurance team, estimates are:

Victoria – 2 clear business days.
SA, NSW, ACT – 2 clear business days.
QLD, TAS – 4 clear business days.
Perth, NT – 5 clear business days.
The delivery of your artificial vertical garden to remote towns (more than 50km out of the CBD may take an extra 2-3 days).

If you require fast delivery, air-freight, international or special deliveries simply contact us, we can always provide you the best options available.


We often send to places like New Zealand including Auckland, Wellington and Christchurch. As well as Fiji, USA, Brunei, India and many more!

We have partnered with a reputable International Freight Agent who provides competitive rates for a fast and reliable shipping service to International Companies.

Give us a call to discuss your international shipping requirements.

Shipping is free Australia Wide. Express Shipping costs will be displayed at checkout but typically range from $40 - $60.


Our returns policy allows for exchange or refund of purchase for up to 14 days, except when it is due to change of mind. Postage for returns is to be paid by the buyer.

These rights of return do not limit your rights under the Australian Consumer Law.

Our returns policy allows for exchange or refund of purchase for up to 14 days, except when it is due to change of mind. Postage for returns is to be paid by the buyer. If the return is due to change of mind - the return is available for store credit or a swap for something of equal or greater value.

If you are unsure please contact the Designer Vertical Gardens Customer Help Team.

These rights of return do not limit your rights under the Australian Consumer Law.


We Commonwealth Bank to process card payments over the phone for phone orders alternatively, you may choose to use PayPal which allows you to use your PayPal balance, bank account or card of your choice. An option for Electronic Funds Transfers (EFT) is also available.

Standard orders placed over the website use Shopify Payments - a safe, fast and secure method of payment for Designer Vertical Garden Customers.

Designer Vertical Gardens will never store your credit card or payment details.

Zip Pay is a reusable account of up to $1000 that lets you shop now and pay later.

No upfront payments and interest free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. Easy as.

Learn more about ZipPay....


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